Privacy Policy

Effective Date
30/08/2023

TIC Systems is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how TIC Systems processes personal data in connection with our business, including the provision of our website at (https://www.ticsystems.com ) (“Website”) and our Products or Services.

This Policy explains TIC Systems’ approach to any Personal Data that we might collect from you, or which we have obtained about you from a third party, and the purposes for which we process your Personal Data in our capacity as a Controller (i.e. when TIC Systems determines the purposes and means of the processing of personal data). It also describes your rights in respect of our processing of your Personal Data.

Definitions

For the purposes of this Privacy Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to TIC Systems.
Controller refers to TIC Systems, the entity responsible for making decisions about how and why personal data is processed. As the controller, TIC Systems determines the purposes for which personal data is collected, and the means by which it is processed. The controller is accountable for complying with data protection laws and ensuring that individuals’ privacy rights are respected and upheld.
Products refers to digital products such as software, applications, or downloadable content provided by TIC Systems.
Services refers to the intangible offerings provided by TIC Systems to users, customers, or clients. These may encompass a range of activities, tasks, or assistance that TIC Systems provides to fulfil specific needs or requirements. Services can include consulting, support, maintenance, technical assistance, and other non-physical offerings.
You mean the individual accessing the Services or Products, or the company, or other legal entity on behalf of which such individual is accessing or using the Services or Products, as applicable.
Website refers to TIC Systems, accessible from https://ticsystems.com/

At TIC Systems we are committed to protecting your privacy. This policy applies when we are acting as a controller of personal data, i.e. where we have determined the purposes and means of the processing of that personal data.

We will process your personal data for marketing and/or recruitment purposes. The legal basis for this processing is your consent.

Generally, in respect of Personal Data that we process in connection with the supply of our Products or Services, we may retain your Personal Data for up to six years from the date of supply of the relevant Products or Services and in compliance with our data protection obligations. We may then destroy such files without further notice or liability.

Where we process any other Personal Data, we will generally retain relevant Personal Data for up to three years from the date of our last interaction with you (and in compliance with our data protection obligations). We may then destroy such files without further notice or liability.

We intend to transfer your personal data to a recipient in a country outside the EEA, namely Canada. The European Commission has decided that Canada has an adequate level of protection in relation to personal data.

As you are providing us with your personal data, it is important to us that you are aware of the following rights that you have in relation to our processing of that personal data.

You can withdraw your consent to our processing of your personal data at any time.
You can be provided with a copy of any personal data concerning you that we process, unless that would affect the rights and freedoms of others. You can also be provided with information on how that personal data is processed by us.
You can ask us to provide your personal data, either to yourself or to another data controller, in a structured, commonly used and machine-readable format.
You can have us rectify any personal data of yours that we hold that is inaccurate or incomplete. In certain circumstances, you can also ask us to erase or restrict the use of any of your personal data that we process.

You can exercise any of the rights listed above by contacting us using the details at the bottom of this notice. If you are unhappy with any aspect of how we processed your personal data or your request to exercise a right, you can lodge a complaint with the Information Commissioner’s Office.

TIC Systems UK Ltd is incorporated and registered in England and Wales with company number 14711316 and whose registered office is at 5^th Floor, 10 Finsbury Square, London, EC2A 1AF.

We are contactable by email at [email protected].

Website and Cookies

We may process your personal data for the purpose of contacting you if you submit an enquiry using our website. The legal basis for this processing is that it is necessary to achieve our legitimate interest, namely the promotion of our Products and Services.

We also process your cookies for the purpose of marketing and recruitment. The legal basis for this processing is your consent. See below for more information on the cookies that we use. If you do not allow cookies, please note that some parts of this website may become inaccessible or not function properly.

We will share your personal data with third parties only to the extent that the disclosure is reasonably necessary for the purposes of providing you with the information about our TIC Systems IMS product that you have requested.

As you are providing us with your personal data, it is important to us that you are aware of the following rights that you have in relation to our processing of that personal data.

You can withdraw your consent to our processing of cookies at any time by contacting us using the details at the bottom of this policy.
You can be provided with a copy of any personal data concerning you that we process, unless that would affect the rights and freedoms of others. You can also be provided with information on how that personal data is processed by us.
You can have us rectify any personal data of yours that we hold that is inaccurate or incomplete. In certain circumstances, you can also ask us to erase or restrict the use of any of your personal data that we process.
You can object at any time to our processing of your personal data on grounds related to your particular situation.
You can object at any time to our processing of your personal data for direct marketing purposes.
You can exercise any of the rights listed above by contacting us using the details at the bottom of this policy. If you are unhappy with any aspect of how we processed your personal data or your request to exercise a right, you can lodge a complaint with the Information Commissioner’s Office.

TIC Systems is incorporated and registered in England and Wales with company number 14711316 and whose registered office is at 5^th Floor, 10 Finsbury Square, London, EC2A 1AF

We are contactable by email at [email protected].

Cookie Policy

Use of Cookies

This Cookie Statement explains how TIC Systems use cookies and similar technologies to recognise you when you visit our Website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are Cookies?

Cookies are text-only pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment for record-keeping purposes. Cookies allow the website to remember important information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. Like most websites, we use different categories of cookies for a variety of purposes in order to improve your online experience.

Depending on the purpose, we use session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for varying lengths of time or until manually deleted by the user.

COOKIE PROVIDER	LIST OF COOKIES	LENGTH FILED FOR
TIC Systems Login		Session length
Cookieyes	cookieyes-consent	400 days
Hotjar	_hjAbsoluteSessionInProgress _hjSession_{site_id} _hjIncludedInSessionSample_{site_id} _hjFirstSeen _hjSessionUser_{site_id}	365 days
Google Analytics	_ga _ga_xxxxxxxxxx	400 days
Cloudflare	cf_clearance	1 hour

Why do we use cookies?

We use cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes.

What are the categories of cookies?

Cookies can be categorised, following the International Chamber of Commerce guide, as follows:

Strictly Necessary Cookies

Strictly Necessary cookies tend to be session cookies which are deleted at the end of the browser session.

Accepting these cookies is a condition of using the website, so if you prevent these cookies, we can’t guarantee how our website will perform during your visit.

Performance Cookies

Performance cookies collect information about how you use our website such as which pages you visit and if you experience any errors. These cookies don’t collect any information that could identify you – all the information is collected on an anonymous aggregate basis and is only used to help us improve how our website works, understand what interests our users and measure the effectiveness of our advertising.

They also enable us to track the total number of visitors to our site. Most performance cookies tend to be session cookies which are deleted at the end of the browser session.

In some cases, some of these cookies are managed for us by third parties, but we don’t allow the third party to use the cookies for any purpose other than those listed above. Some of these third-party performance cookies are persistent cookies. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functionality Cookies

Functionality cookies, by their very nature, are persistent cookies so that we remember your computer when you return to our website.

Some of these cookies are managed for us by third parties – where this is the case, we don’t allow the third party to use the cookies for any purpose other than those listed above. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

Targeting cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. If you do not allow these cookies, you will experience less targeted advertising.

How can I block and/or delete cookies?

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete any cookies that have been installed in the cookie folder of your browser.

Contacting Us

We will provide information regarding our privacy and complaint procedures on request. Any inquiries, complaints or questions regarding this Policy should be directed in writing to our Privacy Officer at:
[email protected]

This privacy and cookie policy may be reviewed and updated periodically. Users will be informed of any changes.