With TIC System’s Billing system you can manage your “Not Chargeable Reasons” to ensure that customers are not charged for events or circumstances beyond their control. These reasons may include service outages, equipment failures, natural disasters, or other unforeseeable circumstances.
By having “Not Chargeable Reasons” in place, your billing team can avoid billing customers for services they were unable to provide due to events outside of their control. This not only helps maintain customer satisfaction but also protects the business from potential legal action or negative publicity.
Having clear and transparent communication around “Not Chargeable Reasons” can build trust between your business and your customers. When customers understand that your business is committed to fairness and transparency, they are more likely to continue using your services and recommend it to others.