Elevating Reliability: TIC Systems’ High Availability Options and Enhanced SLA Commitment

In the pursuit of unwavering reliability, we delve into the intricate details of our high availability options and the meticulous steps taken to enhance Service Level Agreements (SLA). This article explores how our commitment to continuous availability makes TIC Systems a robust and dependable solution for enterprises worldwide.

High Availability as a Design Principle

High availability is not a mere feature but a fundamental design principle embedded in our software architecture. This article illuminates the various options implemented to fortify system reliability, ranging from redundant infrastructure and failover mechanisms to distributed load balancing. Our comprehensive approach ensures that the software remains accessible and operational, even in the face of unforeseen challenges. In industries like oil and gas, agriculture, and mining, where downtime carries significant operational and financial implications, this commitment to high availability is paramount.

Quantifying Reliability: SLA Uptime % Metrics

Understanding the significance of reliability, we quantify it through SLA uptime percentages. The comparison chart illustrates the downtime per year and month for SLA uptimes of 99.9%, 99.99%, and 99.999%. This quantification emphasises that the cost and architecture required for each percentage increase in uptime are substantial. Tailoring SLAs to suit our customers’ budgets, we recognise that for some multinational companies, the business impact of downtime justifies higher SLAs.

SLA uptime %Downtime per yearDowntime per monthReliability compared to 99.9%
99.98h 41m 38s43m 28s1
99.9952m 9.8s4m 21s10
99.9995m 13s26s100

Balancing SLAs, Downtime, and Maintenance Windows

While cloud providers facilitate SLAs up to 99.999%, the associated costs are substantial. Thus, we tailor SLAs to align with our customers’ budgets. Importantly, our SLAs and downtime do not include scheduled maintenance windows and bugs. We strive to minimise maintenance windows, and for standard releases, our system operates without the need for one. This ensures our SLA is a true reflection of uptime, crucial for staying up-to-date with the latest security patches across all software libraries.

Setting a Benchmark: Enhanced SLAs for Accountability

Enhancing our SLAs goes beyond industry standards, setting a new benchmark for the level of service clients can expect. Our commitment extends beyond uptime guarantees to encompass response and resolution times. This transparent and accountable framework ensures our clients know exactly what to expect, fostering trust and satisfaction.

Strategic Imperative: Continuous Availability

Continuous availability is not just a technical specification; it’s a strategic imperative. By minimising downtime and optimising system responsiveness, we empower enterprises with the confidence that our software will be available when needed most. This strategic approach is especially critical for global operations, addressing time zone differences and varying operational hours, providing a consistently reliable system.

Reliable Partner for Operational Excellence

In navigating industries with unique demands, our unwavering focus on reliability positions our software as more than just a tool—it becomes a dependable partner for enterprises striving for operational excellence on a global scale. TIC Systems‘ commitment to high availability and enhanced SLAs is a testament to our dedication to setting new standards in reliability and service delivery.

For a personalised demo of the software, contact our team today.

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